Frequently Asked Questions

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  • The following questions have been generated to cover the most Frequently Asked Questions. If you have a question that is not addressed below, please refer to the A-Z Guide for more information.

    What are paperless tickets?

    What is a paperless event?

    Paperless ticketing is an alternative delivery method to Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket.

    Which price levels are paperless and how do I purchase tickets?

    The price levels depend on each event, but this information can be found on the event page. This means that we will not be able to process event tickets in the paperless price levels at the box office. To purchase these price levels, you will need to go to or call 1-8888-9-AXS-TIX.

    If a price level is not paperless, these tickets can be purchased at The Arena at Gwinnett Center box office.

    How do I get into the show?

    All you need to attend the show is the credit card you used to purchase the ticket and a valid, government-issued ID (such as a driver's license, state ID or passport).

    What if I buy a ticket for someone else?

    If you buy a ticket for someone else, you will need to be present at the gate to let them in with your credit card that you used to purchase the tickets.

    Do you take credit cards?

    The Arena at Gwinnett Center takes all major credit cards including VISA, MasterCard, American Express and Discover at all concession stands and merchandise locations.

    How much is parking?

    Parking is FREE.  There is no charge at all events on the Gwinnett Center campus.

    Does Gwinnett Center have WiFi?

    Wireless Internet service is available throughout the Gwinnett Center campus (Convention Center, Performing Arts Center and Arena). The following rates will apply: $7.95 for 24 hour access and $31.95 for weekly access.  If you experience technical difficulties, please call 866-267-3713.

    What time does the Box Office open on event days?

    The Arena Box Office is open at Noon on Events days. Exact closing times may vary per show. Please contact the Box Office directly at (770) 813-7600 or Email for more information. CLICK HERE for more Box Office Info.

    When do doors open?

    The Arena doors typically opens one (1) hour prior to the event time.  This is subject to change depending on each event.

    How do I purchase Accessible Seating Tickets?

    Gwinnett Center is an ADA Compliant facility. To order accessible seating tickets, please contact Ticketmaster at (404) 249-6400 for Ticketmaster events, contact AXS at 888-929-7849 for AXS or visit The Arena Box Office. At the Gwinnett Center, we hold seats in various areas of our facility for patrons who require wheelchair access, as well as those with visual and hearing impairment and for those who have limited mobility, but do not require the use of a wheelchair. Click Here for Arena Box Office address and hours of operation.

    Are cameras allowed?

    The permitted use of cameras varies by event.  However, cameras with professional lenses, detachable lenses or detachable flashes are prohibited.  Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited in The Arena.  The use of any of these items will result in confiscation and possible ejection from The Arena.  These are general rules and can be overridden based on a specific request from the attraction or promoter.

    What is AXS Ticketintg?

    As of March 1, 2024, Gwinnett Center is incorporating a new ticketing system called AXS.

    AXS Ticketing is an innovative ticketing platform with key features to enhance the ticket purchasing experience. Below are a few of the features that are currently in place and will be offered to fans purchasing tickets for events at Gwinnett Center.  Click Here for more info.

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