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Client Satisfaction Survey

Please take a few minutes to complete this survey on the quality of service we have provided. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between us and our clients.

Gwinnett Center

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  • How did you hear about the Gwinnett Center?
    Please rank your criteria for choosing a facility or location.
      Most Important Very Important Important Less Important Not Important
    Hotel
    Technology
    Accessibility to Airport
    Parking
    Pricing
    Staff Responsiveness to Requests
    Quality of Services
    Public Transportation
    Professional Referral
    Food & Beverage
    Location
    How was the overall knowledge and courtesy of staff?
    Is there anyone you would like to specifically recognize that went above and beyond?
    Is there anyway that we can improve your experience?
    How did we exceed your expectations?
    Please rate your experience with the Gwinnett Center.
      Excellent Good Average Fair Poor N/A
    Pre-Event Communication
    Room Set-Up
    Cleanliness of Facility
    Quality of Equipment
    Parking
    Safety and Security
    Food & Beverage
    Additional Comments about your experience with the Gwinnett Center:
    Contact Name:
    Company Name:
    Phone Number:
    Email Address:
    How would you prefer for us to provide most communications? Email
    Phone
    Mail
    Other (please specify)
    How many years have you been a client? 0 - 6 Months
    1 - 2 Years
    3 - 5 Years
    6 - 10 Years
    10 + Years

    Gwinnett Convention and Visitors Bureau

    Gwinnett Convention and Visitors Bureau (GCVB) offers complimentary event planning services including lodging and facility location, meeting destination planning, welcome bags and registration assistance, public relations and will server as your local liaison to the Gwinnett County community. If you utilized the services of GCVB for your Gwinnett Center event, please answer the following questions. Otherwise, please continue to the SUBMIT Button.

    How did you hear about the GCVB?
    Trade Show
    Repeat Client
    Referral
    Advertisement
    Web Search
    Sales Collateral Piece
    Email Blitz
    FAM Trip Invitation
    Not familiar with Gwinnett Convention and Visitors Bureau?
    Be more specific
    What GCVB services did you use in preparation for your conference?
    Hotel Group Rate Survey/RFP
    Host meeting facility RFP to find Gwinnett Center
    Site selection in Person
    Welcome desk upon arrival
    Welcome bags at Hotel(s)
    Did not use their Service
    Other
    Please rate your experience with the GCVB staff.
      Excellent Good Average Poor
    Telephone/Email Responsiveness
    Attention to detail
    Follow Through
    Professionalism

    Referral Rewards Program

    The Gwinnett Convention and Visitors Bureau has a referral rewards program that provides an incentive if you can refer another new conference or business that books over 100 room nights in Gwinnett County. If the conference or business books, you will receive a $250 Visa Gift Card as our way of saying Thank you for your Referral. Please visit www.heroicplanning.com for more information.

    Hudgens Gwinnett Chamber